Job

Are you an enthusiastic and passionate person? - Join Our Team

No matter at what career stage you are at the moment - student, graduated, entry-level or experienced professional, we are always looking for talented and exceptional individuals who are ready to be innovative and to take on exciting challenges.

With our main goal to teach people how to do smart shopping, Bonusway is a place where you can push forward your passion and ideas to a new scale.

Job

Customer Communication Intern

Company Description

Bonusway is a Finnish-based start-up which is the leader online media-cashback company in Finland, Sweden, Russia and Turkey. Bonusway (also known as Artıway in Turkey) is an international cashback service that helps 3 million people worldwide save money on all their online shopping. Bonusway is completely free to join and free to use. In total, they are a group of 49 youthful people with a desire to help everyone shop smarter online; an international team serves nearly a million people already. Bonusway is currently active in 6 countries: Finland, Russia, Sweden, Turkey, Denmark and Romania.

“To save money on your online shopping, all you need to do is sign up and go to the online shop of your choice via our site. Make your purchase normally and you will receive part of our money back in the form of cashback.”

Job Description

We are looking for Customer Communication Intern who will be managing our daily basis communications with our users who benefit from our cashback service while shopping online. The position entails providing solutions in a professional and positive manner to the users who require support in their interaction with our product. 

Job Responsibilities

  • Review support requests and clarify customer complaints

  • Critique customer requests and solve customer problems

  • Deliver the best solutions to the customer

  • Continue improvements and adjustments of macros/Zendesk

  • Weekly tasks based plan in Scrum

Qualifications

Essential Skills and Experience

  • Strong written and verbal communication skills

  • Working knowledge of computer systems, email programs such as Zendesk, and

    internet navigation

  • Ability to respond to customer inquiries with a high degree of professionalism and accuracy

  • Excellent problem solving skills and result oriented mindset

  • Strong storytelling interest

  • Working knowledge of Google Products

  • Positive approach to our users

  • Fluency in Turkish and English

Preferred Skills and Experience

  • Flexible and result-oriented mindset

  • Learning fast

  • Interest towards working in a start-up

  • Experience using agile working method is preferable

Education

  • Minimum BA/BS or equivalent preferred.