Job

Are you an enthusiastic and passionate person? - Join Our Team

No matter at what career stage you are at the moment - student, graduated, entry-level or experienced professional, we are always looking for talented and exceptional individuals who are ready to be innovative and to take on exciting challenges.

With our main goal to teach people how to do smart shopping, Bonusway is a place where you can push forward your passion and ideas to a new scale.

Job

Turkish Customer Communication Specialist 

We are looking for Customer Communication Specialist / Jr who will be managing our daily basis communications with our users who benefit from our cashback service while shopping online. The position entails providing solutions in a professional and positive manner to the users who require support in their interaction with our product. Additionally, it entails improving communication KPI`s within our communication channels.

There is a possibility for a longer-term job position depending on the performance.

 

Job Responsibilities

  • Review support requests and clarify customer complaints
  • Critique customer requests and solve customer problems
  • Daily examine the root causes and finalize the claims
  • Deliver the best solutions to the customer
  • Interact with finance and IT team to complete the process handling
  • Continue improvements and adjustments of macros/Zendesk
  • Take result oriented follow-up actions
  • Track weekly task KPI report to point out trends in customer communication.
  • Ability to give recommendations of process improvements
  • Weekly tasks based plan in Scrum
  • Communication with affiliate companies

 

Qualifications
Essential Skills and Experience

  • Strong written and verbal communication skills
  • Working knowledge of computer systems, email programs such as Zendesk, and internet navigation
  • Ability to respond to customer inquiries with a high degree of professionalism and accuracy
  • Excellent problem-solving skills and result oriented mind-set
  • Strong storytelling interest
  • Ability to work and know how to prioritize multiple tasks
  • Being analytical
  • Working knowledge of Google Products
  • Positive approach to our users
  • Business, Communication and Information sciences, Information and Communication Technologies (ICTs) or related background
  • Fluency in Turkish and English

 

Preferred Skills and Experience

  • Flexible and result-oriented mind-set
  • Learning fast
  • Interest towards working in a start-up
  • Experience using agile working method is preferable
  • Customer Service experience in high tech/internet industry preferred
  • Finnish or Swedish knowledge is a huge plus

Education

  • Minimum BA/BS or equivalent preferred.

 

Company Description

Suomen Ostohyvitys Oy (Bonusway) is a Finnish-based start-up which is the leader online media-cashback company in Finland, Sweden, Russia and Turkey. Bonusway (also known as Artıway in Turkey) is an international cashback service that helps 3 million people worldwide save money on all their online shopping. Bonusway is completely free to join and free to use. In total, they are a group of 49 youthful people with a desire to help everyone shop smarter online; an international team serves nearly a million people already. Bonusway is currently active in 6 countries: Finland, Russia, Sweden, Turkey, Denmark and Romania.

“To save money on your online shopping, all you need to do is sign up and go to the online shop of your choice via our site. Make your purchase normally and you will receive part of our money back in the form of cashback.”

           

Time and duration: Depending on the contract.

Form of employment: Full-time job

Location: Helsinki Metropolitan Area

Application deadline: Position will be filled when the right person is found

Finnish or Swedish language skills are not required for this position

Choose field(s) of study: Business and Economics, Communication and Information sciences, Information and Communication Technologies (ICTs)

e-mail: arda@bonusway.com